Process (Re)-Design
Every business and organization has a number of operating processes which govern their interaction with customers and interaction between different internal teams. But to stay ahead in a competitive and fast-paced world business processes need to be continuously revised and adapted.
​
Sometimes processes are well-defined, but not executed consistently leading to inconsistency and divergence in results. At other times, it's hard to measure the quality of process execution to know where it needs adaptations or where to enforce excellence standards. At other times, it breaks down when it has to be executed across multiple teams in the organization, which impacts to Customer Experience and/or speed and quality of operating tasks.
​
Using the best of breed Business Process Reengineering methodologies INFINITUDE Business Advisory helps customers not only design and implement the critical business processes, but also establish mechanisms for measuring effectiveness of business process execution enabling infinite opportunities for continuous improvement.
​
See below some of our successful Process (Re)-Design projects. Get in touch with us for your specific needs.
Product - Process - People
Situation: Group of operating businesses acquired new technology solution to drive business. Solution adoption greatly varies across the group diminishing benefits.
​
Action: We conducted group wide Product-Process-People (PPP) assessment comparing strength and weaknesses of each of operating companies in adopting the new solution.
​
Result: Clear visibility of diverse processes across operating businesses. Best processes of businesses within the group transferred to drive consistent execution and solution adoption in weaker parts of the group.
Proactive Issue Resolution
Situation: Next generation services launched to drive revenue. Issue resolution process in place could not support.
​
Action: We completely re-designed the issue resolution process with both reactive and proactive resolution angles. Oversaw its execution over the course of 6 months to ensure quality and compliance.
​
Result: 40+ service impacting items proactively identified and resolved using the new process. Profitability of the newly launched service improved by 6% during the 6 month of engagement.
New Service/Product Launch
Situation: New high-volume service being launched across the globe. How to enable scale and quality with consistent results?
​
Action: We designed and introduced the new end-to-end process - from legal contract to invoicing. Solid process execution metrics put in place to drive consistent process execution, continuous improvement and staff performance management.
​
Result: Service launched with the new end-to-end process - backing execution and performance of the new service at scale.